I treat your privacy and integrity very seriously so I only collect and use information for the following reasons:

• Where I have your explicit consent (eg when you sign up to my newsletter)
  
• To fulfil my contractual obligations to you when you purchase from me
  
• For the purpose of my legitimate interests, eg to provide a service you requested, to operate my business (eg completing my tax return) or to improve my ongoing customer service
  
• To comply with the Etsy Seller Policy and Terms of Use.
  
• Otherwise in accordance with the law.
  

I use Mailerlite to manage my mailing list. I will only ever add you to this list if you give your clear consent, by signing up to receive my newsletter, either via a sign up form or at a face to face event. If you wish to, you can sign up for my newsletter here . You can also opt out at any time.

Whenever you order from me, either directly, via my Facebook page, Instagram or through my online Etsy shop, I need sufficient information about you to enable me to process the order, provide customer support and settle disputes (though I would very much hope there are never any of the latter!). 

If you get in touch via the contact form here on my Website I will assume you are giving me consent to use the information you provide so I can reply (no surprise there eh?!).

My website has cookies enabled to improve the site and enable me to deliver the best possible service and customer experience. You can find out more about my cookies below.

If you make a purchase from Holmemade I will use the information you have provided to get in touch if I need to update you on your order. I may need to clarify some details or suggest alternative design options and you may have asked to see photos of the finished item to check you are delighted, before I ship it. I will then use your address information to make sure your purchase reaches you safely. If your parcel gets damaged or lost during shipping (it’s not happened yet) I will use your contact details to chase it up with my Shipping provider, Royal Mail, and if necessary to make a claim so I can either replace the item for you or provide a refund. 

I retain information about completed orders to comply with tax legislation.

I send out occasional newsletters to those who have signed up to my mailing list. My newsletters only provide information about Holmemade. The sort of thing you can expect to receive is:

• Information about new products I have in my Etsy shop
  
• A sneak peek at new designs I am working on
  
• Events I am attending where you can purchase my work directly
  
• Behind the scenes photos 
  
• Other information about what is happening here at Holmemade
  
• Occasional offers exclusive to members of my mailing list
  

Subscribers to my mailing list can opt out at any time. There is an opt-out message at the bottom of each of my newsletters, or you can contact me directly and ask to be removed. 

If you have completed the contact form on my website, or got in touch via Facebook or Instagram messaging, you can expect to hear from me using the contact information you've provided.   

I keep an electronic spreadsheet of all my customers and their orders. This is held on my password-protected computer which is only used by me. My computer lives on my desk which sits in my craft room at home. It isn’t portable… so I will never accidentally leave it on a train!! 

I use this spreadsheet to efficiently carry out my business and provide a high level of customer service, so I can recall previous orders and potentially create something to match if you request it. I retain the information for accounting and tax purposes for 7 years.

I keep proof of postage receipts with addresses on for up to a year. However these do not include customer names. These are stored securely in my craft room.   

You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred, unless I need them for legal reasons.

You may object to me processing some of your information based on my legitimate interests and to receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using your information or if I need it for legal reasons. In these instances I would clearly explain why I need to retain your information.

Finally, if you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

There's a helpful article you can read on the Which? website if you want to find out more about the General Data Protection Regulations ( GDPR). Find it here .

My Holmemade website uses a number of cookies. A cookie is a small file of letters and numbers that I put on your computer if you agree. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and my website services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of the website.

My Holmemade website uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that I store about you may be linked, by me, to the information stored in and obtained from cookies. If you prefer not to allow cookies you can change your preferences in your browser to restrict or block them, however if you disable cookies some features of the Holmemade website may not operate properly and your online experience may be limited. 

I also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. I use the information I get from Google Analytics only to improve my Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. I do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

For purposes of EU data protection law, I, Carole Heaton, am the data controller of your personal information. If you ever have any questions, concerns or change your mind about what information, if any, you want me to hold on your behalf, just email me at holmemadewithlove@gmail.com, use the contact form on my Home Page or mail me here:

Holmemade 

The Vicarage

Ash Grove Road

Holmfirth

HD9 3JR. 

Last updated: 7 May 2022